Recently, CAST co-authored a paper with The Boston Consulting Group titled, Will Your Software Help or Hinder Digital Transformation? Navigating the digital transformation journey is a challenge, often wrought with roadblocks and IT complexities related to technical debt, disparate application development techniques and more. So how can CIOs help their company achieve digitization goals?
First, we must recognize that there are clear inhibitors to success – the main one being that most CIOs lack clear visibility into structural weaknesses within their IT portfolio. Most organizations currently lack the ability to:
- Identify technical risks that threaten critical business processes
- Identify under-performing projects and teams
- Benchmark and optimize ADM team performance
- Inject facts into planning, budgeting and resource optimization
- Benchmark and optimize performance across teams and suppliers
To gain visibility, CIOs are advised to measure Robustness, Efficiency, Security, Changeability and Transferability. Once a starting baseline is established across these practices, CIOs can track input, output and the impact of performance measures. Measuring your progress is critical to driving IT transformation, and it’s important to follow industry standards like CISQ to create and objective and level playing field.
As you begin and continue your digital transformation journey, it’s important to determine and measure these four key elements:
- Establish objective baseline
In order to ensure you are progressing in the right direction, it’s important to get an apples-to-apples comparison of your applications over time. Without this, it will be very difficult to measure success.
- Identify and eliminate potential failure points
Note which applications are at the highest risk for outages and take care to address those risk factors. Digital transformation is difficult, but it will become even more complex if you’re having to manage and track down the cause of sporadic outages.
- Transformationshould create business agility
Business agility and improved customer satisfaction are often cited as key drivers of digital transformation initiatives. Which applications will struggle to keep pace with business change? Which will perform best? Having clear insight into applications that can sustain IT transformation will improve your probability of success.
- Identifycost reduction opportunities
IT outsourcing is often a great way to cut down on costs, but its’ also important to ensure your vendors are able to effectively manage your applications. Are the applications you’re outsourcing-ready? Do you have the right cost-to-value balance established with your sourcing partner? How will this impact your overall IT transformation goals?
Today’s digital era requires leading companies to innovate and change – all while keeping a strong focus on time-to-market and customer experience. Digital transformation will help your company approach demands faster and make smarter decisions, but ultimately this hinges on your success with your core digital assets – that is your software.
Successful CIOs will not only trust opinions and gut feelings, but they will also rely on measurement and objective facts to steer their organizations forward.