On March 15, CISQ hosted the Cyber Resilience Summit in Washington, D.C., bringing together nearly 200 IT innovators, standards experts, U.S. Federal Government leaders and attendees from private industry. The CISQ quality measures have been instrumental in guiding software development and IT organization leaders concerned with the overall security, IT risk management and performance of their technology. It was invigorating to be amongst like-minded professionals who see the value in standardizing performance measurement.
Software Risk Management in Digital Transformation was the focus during the 4th edition of the Information Technology Forum, hosted by International Institute of Research (IIR). Massimo Crubellati, CAST Italy Country Manager, discussed how Digital Transformation processes are changing the ICT scenario and why software risk management and prevention is mandatory.
Massimo shared our recipe for Digital Governance evolution: including a specific ICT Risk chapter in the design of the governance structure of the digital transformation, whose most relevant aspect is to determine which methods and through which key performance indicators to measure the operational risk inherent in the application portfolio. Measurement needs to be continuous and structural, it must include the assessment of application assets inherent weaknesses, through the analysis of correlations between the layers composing them. Thus obtaining, not only an effective prevention of direct damage ensuring the service resilience, but a reduction in maintenance and application management costs.
The banking industry has definitely had its share of ups and downs when it comes to service reliability. In the past year, there have been a number of instances where customers have been unable to gain access to funds, receive deposits, and pay bills. As reported in an article by theguardian, HSBC experienced a system failure at the end of August, which left thousands of their customers in a bind over a major banking holiday.
This “technology glitch”, as reported by HSBC, prevented customers from being paid their salaries. The reported system failure made it impossible for employers to access their business banking accounts. A staggering number of banks have experienced system failures and service issues like this one. This raises a question: Is poor code quality becoming a big problem for the banking industry?
IT leaders from throughout the federal government discussed the value of how software measurement can positively impact their development process at CAST’s recent Cyber Risk Measurement Workshop in Arlington, VA – just outside of the Washington, D.C. area. The event brought together more than 40 IT leaders from several governmental agencies, including the Department of Defense and Department of State, system integrators and other related organizations. The group shared their experiences in how their respective organizations are driving value to end users and taxpayers.
Measuring and managing software quality is not just about compliance with government mandates, but rather around the proposition that strong software quality, security and sustainability are paramount. However, compliance remains essential. Three primary points around software compliance voiced by attendees were:
Government mandates point to the fact that software must have a measurement component
Industry standards, such as the Consortium for IT Software Quality (CISQ) and The Object Management Group (OMG) are available and should be leveraged
Technology solutions exist to help public sector firms address these mandates
Software risks to the business, specifically Application Resiliency, headline a recent executive roundtable hosted by CAST and sponsored by IBM Italy, ZeroUno and the Boston Consulting Group. European IT executives from the financial services industry assembled to debate the importance of mitigating software risks to their business.
Southwest Airlines is the latest victim of the airline scandal. What scandal? It’s the one where airlines continue to cause travel delays due to poorly managed IT systems. It’s the one that caused Southwest to delay 836 flights on Monday and distribute HAND written tickets to passengers because of a ‘software glitch’. Southwest isn’t alone. United Airlines grounded hundreds of flights in July and American Airlines did the same in September and April. How long will consumers have to wait before these organizations figure out that the glitches are caused by bad software quality, which creates bad service?
This post is taken from Capers Jones, VP and CTO, Namcook Analytics LLC original paper Software Risk Master (SRM) Estimating Examples For Quality and Schedules.