Insurance companies still spend a lot of money maintaining the infrastructure for their core legacy apps. This is an opportunity cost for them as they could have spent that money to change and innovate on other fronts like new product development, distribution channels and customer experience.
CAST recently participated in a TechMarketView round table in London, discussing the effectiveness of digital strategies in banking. It’s no surprise that banks are facing some significant headwinds heading into 2017, including geo-political uncertainties, increased regulation, the need to modernize legacy systems and growing cyber threats.
Digital is no longer “just another channel” – it’s essential to success and securing optimal position for the next generation of banking customers. In order to capitalize on opportunities, bank management must establish solid KPIs to create and sustain the right behaviors in a digital environment.