Southwest Airlines is the latest victim of the airline scandal. What scandal? It’s the one where airlines continue to cause travel delays due to poorly managed IT systems. It’s the one that caused Southwest to delay 836 flights on Monday and distribute HAND written tickets to passengers because of a ‘software glitch’. Southwest isn’t alone. United Airlines grounded hundreds of flights in July and American Airlines did the same in September and April. How long will consumers have to wait before these organizations figure out that the glitches are caused by bad software quality, which creates bad service?
Thanks to the Heartbleed bug, the code quality of open source software was thrown into the limelight this year as the world realized how unsecure the IT services they use daily actually are. However, while enterprise IT organizations have come to realize the benefits of using open source, blindly trusting the open source community to catch every mistake in the code is not a sound business decision, and quite frankly, unfair towards open source developers.